Our People

Vanessa Ngan

General Manager and Product Development Manager

As the General Manager and Product Development Manager, I lead my team to develop cutting-edge solutions that streamline operations and enhance customer experiences. My deep understanding of user needs and market dynamics enables us to deliver tailored solutions that meet the evolving demands of our customers.

I have 20+ years experience working in health IT in both the public and private sector and my business analytic and project management experiences in workflow management have provided the foundation for shaping the evolution of self-service technology in various industries. I love creating solutions that make a positive difference to clients and end-users alike!

Deb Busch

Sales Manager

As an ex-medical receptionist turned practice manager, I bring a wealth of firsthand experience and understanding of the healthcare industry’s challenges and opportunities, particularly around improving customer experiences and optimising practice workflows. Leveraging this foundation, I’ve successfully extended my expertise to other industries, recognising the universal importance of efficient processes and exceptional customer experiences across all business sectors.

My approach to sales is rooted in building strong relationships with clients, ensuring open communication, and delivering exceptional customer service every step of the way. With my guidance and expertise, I aim to help businesses transform their check-in processes, streamline operations, and unlock new opportunities for growth and success.

Will Josephson

Finance and Administration Manager

Building connections and fostering relationships with customers is where my passion lies.

After dedicating 16 years to Commercial Banking in London, my family and I made the move back to New Zealand in late 2020, and now I’m fully engaged in the dynamic world of technology.

Collaborating with an exceptional team, we prioritise customer needs and listen attentively to deliver our quality Florence Digital solutions.

Beyond the office, you’ll find me indulging in my love for skiing, exploring the world, and spending quality time with my family and friends.

Fernando Paz

Senior Lead Software Engineer

While I’m behind a computer, I make things happen with my 12+ years’ experience as a full stack software developer, whether it is for the web, mobile, desktop or on the cloud.

As a team leader, I help people bring the best out of themselves through self improvement, genuine commitment, and clear communication, all for the sake of achieving success with the utmost excellence.

Anderson Jose De Franca

Software Engineer

I have more than 10 years of experience in software development, working with desktop and web environments. Over this time I have used several technologies. I like working within a team but also show dedication to my responsibilities. I like to solve problems and get excited about new challenges and new technologies.