ENHANCING THE
PATIENT EXPERIENCE

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Innovative digital solutions to make
great care more efficient, more accessible
and more personal.

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Our Florence solution enables hospitals, clinics and labs to create a seamless patient journey.

To improve the speed and quality of service, lower patient anxiety, elevate staff productivity and increase patient volume.

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FLORENCE PATIENT JOURNEY TOUCHPOINTS

Hover on each image to see the journey
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FLORENCE PATIENT JOURNEY TOUCHPOINTS

Click on each image to see the journey
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Mobile device communication
Confirmation of attendance
Automated wait time alerts
Demographic update
Wayfinding / mapping
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Self Check-in Kiosks
Demographic update
Day of visit communication
Eligibility questionnaire
Wayfinding / mapping
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Waitroom Queue Display
Wait Time Estimation
Patient Calling
Hospital information
Healthcare education
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Digital whiteboard Patient Tracking
Clinic visual queue management
Real time information / dashboards
Historical reporting
Business intelligence
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Dismiss patient
Anonymous survey
Follow-up activities
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WE PROVIDE

Intuitive cloud-hosted solutions that can be easily set up and managed by your admin team.

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KIOSK

Self Check-in Kiosks

TRACKER

Patient Clinic Tracking

MOBIE

Smartphone Communications

 

FLORENCE SOLUTIONS

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  • Patient Self Check-in Kiosks
  • Directions to Waiting Areas
  • Patient Tracking while in Clinic
  • Business Intelligence Dashboard for Clinics
  • Waitroom Status and Notification
  • Discharge Information
 

FLORENCE BENEFITS

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  • Patient Self-Service
  • Queue Reduction
  • Estimated Wait Times
  • Clinic Staff Workflow Enhancements
  • Visibility for Patients
  • Increased Staff/Clinic Productivity
  • Valuable Business Intelligence Reports