Terms and conditions

We, Florence Health Ltd, (FHL) and/or its affiliate’s, provide a variety of services via FHL’s applications and these terms and conditions will cover the use of those services.

 Acceptance of our terms 

By creating an account or using our services, you confirm you accept these terms. We may need to change these terms from time to time. We will advise any changes to our services by posting the updated terms. If you do not agree with the changes you may stop using our services. If you continue to use our services after the updated terms become effective you confirm your acceptance understanding and knowledge of the updated terms.

Collection of information

By volunteering personal information such as but not limited to, your email address, phone number name when entering the application, you are allowing us to collect identifiable information from you.

We require this information to identify you to the provider of the requirement that is covered by this service.

We also capture information from your device such as, but not limited to, your device model, Operating System version and browser version. This is to allow us to continue to improve the customer journey.

We implement security measures to maintain safety of your personal information when you utilise the application. All collected data is being sent to a restricted database via a secure TCP connection.

Electronic communications

You agree to receive all notices, disclosures, and other communications electronically, including by email, push notification, pop-up or text

Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to provide the service the application is designed for. This does not include trusted third parties who assist us in building or operating our applications, or servicing you, some of those parties agree to keep this information confidential. However, as we have no control over third-party services we are not responsible for any breach by third parties.

We may also release information when we believe release is appropriate to comply with the law or, or protect ours and other rights, property, or safety. 

Intellectual Property

We are conscious and respects individual intellectual property rights. If you believe material located or linked to the application, you are encouraged to notify FHL in accordance with any of the following: Consumer Guarantees Act 1993., Patents Act 2013, Trade Marks Act 2002 or Fair Trading Act 1986.

We will respond to all such notices, including if required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of any other party who may infringe or repeatedly infringe the intellectual property rights of the FHL then FHL may, at its discretion terminate or deny access to the application. 

You acknowledge and agree our services are our intellectual property and are protected under all applicable trademark secret, patent, copyright and intellectual property laws and treaties

You acknowledge these terms do not grant you any interest in or ownership of our services but only limited right to use that can be revoked under these terms. Only human indemnification and limited liability disclaimer lending to

As a user you agree to the following.

  1. You agree not to modify or disabling features of the services
  2. You agree not to create any derivative work based on a service or use them in a malicious or fraudulent manner
  3. You agree not to reverse engineer decompile dissemble or make any attempt to discover the source code or algorithms of the services or o introduce any harmful data i.e. virus, malicious code
  4. You agree not to infringe intellectual property rights or the rights of anyone else whilst using a service
  5. You agree not to utilise our services in a way that violates these terms or laws rules regulations codes of practice guidelines or any other requirements of regulatory authorities, as amended from time to time within the June edition that you are resident or from which you are using the services
  6. you agree not to harvest any information or data

Limit of Liability

 Our services are provided on an “as is and as available” basis to the full extent permitted by New Zealand law. There is no warranty of any form of the services  and we disclaim all warranties or sundry terms implied or expressed including but not limited to implied warranties of fitness for purpose, quality, reliability , availability, accuracy, lack of viruses, and noninfringement of third party rights or other violations of rights within the jurisdiction of New Zealand law.


You agree to indemnify the bed and hold harmless all agents, officers, employees, directors from all any third-party claims, actions judgements and expenses including losses damages, grant costs including attorney’s fees arising from:

  1. any use of our services that are not within the terms
  2. any breach of this agreement by you or any person you allowed to use the services
  3. any violation of rules and regulations by you or a third person that you have allowed to use the services.

Governing Law and resolution process

Terms and conditions of this agreement are governed by New Zealand law and are also subject to arbitration rules under New Zealand Chamber of Commerce


Any information stored on our server may be removed by contacting Florence Health Ltd www.Florence.digital

No waiver

Whether or not we exercise or enforce any of the legal rights or remedies under these terms will not be construed as a formal waiver. We reserve all rights stated in these terms and conditions and retrain the right to the remedies available to us 

Subscription Service and Cancellation Policy

The service may include automatically recurring payments for periodic charges. If you activate a subscription service, you authorize to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums. The “subscription billing date” is the date when you purchase your first subscription to the service. For information on the “subscription fee”, please see our Pricing page. Your account will be charged automatically on the subscription billing date all applicable fees for the next subscription period. The subscription will continue unless and until you cancel your subscription or we terminate it. You must cancel your subscription before it renews in order to avoid billing of the next periodic subscription fee to your account.