ENHANCING THE
CUSTOMER JOURNEY
Tomorrow's technology solutions to give your
patients, visitors and staff a better experience.
The Florence customer journey is about improving the “consumers” experience throughout their visit in your facility.
Florence achieves this by providing innovative digital solutions and products that augment existing systems and create seamless workflows.
OUR PRINCIPLES
Empowering the customer to do more themselves
Real time insights and opportunities to influence events
Give back time to patients, visitors and staff
WE SEE
CUSTOMERS INFORMED
Keeping customers informed throughout their visit
REDUCED QUEUES
Reducing queues at busy times
REAL TIME INFO
Providing real time information for patients, visitors and staff
IMPROVEMENT
Identifying workplace improvement opportunities, particularly around resource allocation
THE VISION
TODAY
Patient Self Check-in Kiosks
Visitor/staff Self Check-in Kiosks
Self Check-in Kiosk with temperature scanning
QR code mobile registration and check-in
Demographic update write-back to PMS
Alerts/notifications of "at risk" customers
Patient/visitor tracking dashboards
Multi-lingual kiosk user interface
TOMORROW
Self-payment terminal integration
Pre-emptive quality care questions
Waiting room queue display
Patient Mobile 2-way Communication