ENHANCING THE
CUSTOMER JOURNEY


Tomorrow's technology solutions to give your
patients, visitors and staff a better experience.

 

The Florence customer journey is about improving the “consumers” experience throughout their visit in your facility.

Florence achieves this by providing innovative digital solutions and products that augment existing systems and create seamless workflows.
 

OUR PRINCIPLES


 

Empowering the customer to do more themselves

Real time insights and opportunities to influence events

Give back time to patients, visitors and staff

 

WE SEE


CUSTOMERS INFORMED

Keeping customers informed throughout their visit

REDUCED QUEUES

Reducing queues at busy times

REAL TIME INFO

Providing real time information for patients, visitors and staff

IMPROVEMENT

Identifying workplace improvement opportunities, particularly around resource allocation

THE VISION